FAQ Riake Resort & Villa
How long is the trip from the airport to the hotel?
1 hour and 30 minutes
How long is the journey from the port to the hotel?
Do I need to be vaccinated?
A trip to Sainte Marie Island does not require any particular vaccination.
Is it necessary to provide an anti-mosquito product?
Yes, it is advisable to use a range of compliant and reliable anti-mosquito products for hiking. Facing the Indian Ocean, the Riake benefits from the most pleasant climate of the island with a light breeze that brings you freshness and protects you from mosquitoes.
Are there menus adapted to food restrictions/allergies?
Yes, on customer request.
Is there a dress code?
A lightly dressed outfit is desired from 6:00 p.m. onwards.
Do you provide beach towels?
Beach towels are available free of charge at the reception.
Is it necessary to provide an electrical outlet adapter?
Adapters are provided in the rooms.
Is it possible to smoke inside the hotel?
The rooms, the restaurant and the closed spaces are non-smoking.
Is there WIFI access in the hotel?
Yes, WIFI access is free in the common areas.
Is there a service to mail the mail?
You can leave your letters and postcards at the shop ‘Riake Boutika’ who will take care of the delivery. Make sure that your letters and postcards are franked at the appropriate rate. Stamps are on sale at the shop ‘Riake Boutika’.
Is there a free shuttle service to and from the airport?
No, there is no free shuttle service but the hotel reception can help organize transfers for your arrival and departure.
Is there a charge for parking at the hotel?
No, the hotel parking is free.
What is the minimum age for check-in?
The minimum requirement is 18 years of age.
Is it necessary to show a document of identity at the check-in?
Yes, it is necessary to show a document of identity at the check in.
Can children stay in a hotel free of charge?
Children under the age of three may stay in the parents’ room free of charge.
What are the different payment methods accepted?
The customer can pay his bill by card (Visa, Mastercard, American Express) or cash (Ariary, Euro, Dollar Usa).
Is there a time difference with Europe?
Sainte Marie Island is 2 hours ahead of France in winter and 1 hour ahead in summer.
Is there a European territory nearby?
Reunion Island is about an hour’s flight from Sainte Marie Island.