1.COMMITMENT TO PROTECTING PRIVACY
At Riake Resort & Villa, we recognise the importance of privacy. Consequently we make it a high priority to ensure that your personal information remains secure and confidential and is used only for the intended purpose.
“Personal data” means any information relating to you, such as your name or telephone number.
Before you provide us with your personal data, we recommend that you read this policy which explains how we collect data about you and the nature of that data, how we use that data, who that data may be sent to and how you can amend data you have submitted to us.
3.PRINCIPLES FOR PROTECTING YOUR PERSONAL DATA
The seven principles below are applicable within our organisation throughout the world.
1.Transparency: When collecting and processing your personal data, we will communicate all information to you and inform you of the purpose and recipients of the data.
2.Legitimacy: We will collect and process your personal data only for the purposes described in this Policy.
3.Relevance and accuracy: We will only collect personal data that is necessary for data processing. We will take all reasonable steps to ensure that the personal data we hold is accurate and up to date.
4.Storage: We will hold your personal data for the period necessary for processing the same in compliance with the provisions of the law.
5.Access, rectification, opposition: You may access, modify, correct or delete your personal data. You may also oppose the use of your personal data, particularly to avoid receiving sales and marketing information.
6.Confidentiality and security: We will ensure reasonable technical and organizational measures are in place to protect your personal data against alteration or accidental or unlawful loss, or unauthorized use, disclosure or access.
7.Sharing and international transfer: We may share your personal data within our organisation or with third parties (such as commercial partners and/or service providers) for the purposes set out in this Policy. We will take appropriate measures to guarantee security when sharing or transferring such data.
4.SCOPE OF APPLICATION
1.relating to guests, employees, and other individuals with whom we do business, who use our services or who visit us
2.collected in any form, including oral, electronic and/or written
3.gathered through our websites: www.riakeresort.com
5.TYPES OF PERSONAL DATA WE COLLECT
At various touch points, we may ask you or collect information about you and/or members of your family, such as:
¨your name, gender, contact details, address, date of birth, anniversary date, nationality, profession and passport details
¨guest stay information, including the Riake Resort & Villa hotels where you have stayed, dates of arrival and departure, special interests, specific requests made, observations about your service preferences (including room and vacation preferences, preferred floor, sports, special interests)
¨special requirements and any information necessary to fulfil these requirements (e.g. allergies, dietary preferences/restrictions or health conditions requiring specific accommodation or service)
¨ your credit card details, payment method details
¨ information, feedback or content you provide in surveys following your stay our establishment
¨ information captured while you access our websites, participate in sweepstakes, contests or promotional offers, or our third party partners
¨ information supplied when you apply for a job and through the use of our recruitment software
¨ contact and other relevant details of our suppliers, contractors and other business partners
The information collected in relation to persons under 16 years of age is limited to their name, nationality, address, date of birth, which can only be supplied to us by a parent or guardian. We would be grateful if you could ensure that your children, aged less than 16 years, do not send us any personal data without your consent (particularly via the Internet). If such data is sent, please notify our Privacy Team via contact details stated at section 14, to arrange for this information to be deleted.
We do not deliberately collect sensitive information, such as information concerning race, ethnicity, political opinions, religious and philosophical beliefs, union membership, or details of health or sexual orientation or character certificate.
However, you can also provide us with sensitive information if you consider that by providing such information we will be able to give you a better service.
6.WHEN PERSONAL DATA IS COLLECTED
Personal data may be collected on a variety of occasions, including:
6.1 Hotel activities:
•Booking a room
•Checking-in and paying
•Using our facilities and services including bar, restaurant.
•When making requests, complaints or providing feedback (including through Guest Satisfaction Surveys)
6.2 Participation in marketing programs or events:
•Online games or competitions
•Subscription to newsletters, in order to receive offers and promotions via email and general information about the hotel
6.3 Transmission of information from third parties:
•Tour operators, travel agencies, reservation systems, and others
6.4 Internet activities:
•Connection to our organisation websites
•Online forms (online reservation, questionnaires, our organisation pages on social networks, network login devices, etc.).
•Through the various services on our website : ‘contact us’ , Newsletter subscription, ‘Your Request’
6.5 In other service contracts with RIAKE RESORT & VILLA, for example a commitment as model for photo/video shoots
7.PURPOSE OF COLLECTION OF PERSONAL DATA
We collect your personal data for the purposes of:
7.1 Meeting our obligations to our customers
7.2 Managing your booking and other services requested
7.3 Managing your stay at the hotel:
•Monitoring your use of services (telephone, bar, etc.)
•Updating your account and processing payment
•Managing access to rooms
•Handling requests, feedback and any complaints/incidents
7.4 Improving our products and services:
•Managing complaints and feedback
•Analysing results from guest satisfaction surveys to gain better understanding of guests requirements and wishes
•Predicting and anticipating future behaviours
•Adapting our products and services to better meet your requirements
•Developing statistics and commercial scores, and carrying out reporting
7.5 Managing our relationship with customers before, during and after your stay:
•Segmentation operations based on reservation history and customer travel preferences with a view to sending targeted communications
•Knowing and managing the preferences of new or repeat customers
•Sending you newsletters, promotions and informing you of special offers and any new services created by our organisation
•Managing subscription to our newsletters
•Managing data subject requests to access, modify, restrict or delete their data
7.6 Analysing your collected data in order to determine your interests and your customer profile and to allow us to send you personalised offers
7.7 Securing and enhancing your use of RIAKE RESORT & VILLA websites, especially:
•Implementing security measures
7.8 Conforming to local legislations (for example, storing of accounting documents)
8.DISCLOSURE OF PERSONAL INFORMATION
As we are present in many countries, we endeavour to provide you with the same personalised services at all locations. We disclose personal data in limited circumstances and mainly in connection with services that you request including to manage your access and amendment requests, or for RIAKE RESORT & VILLA business purposes. For example, we share the required information:
8.1 Internally, with authorised personnel of RIAKE RESORT & VILLA, in order to manage your stay and offer you the best service
9.LINKS TO THIRD PARTY WEBSITES
10.STORAGE OF DATA
We retain your personal data only as long as necessary for the purposes set out in this Policy and in accordance with the provisions of applicable laws.
11.ACCESS AND MODIFICATION
You have the right to access the personal data that RIAKE RESORT & VILLA holds on you. You also have the right to request rectification or erasure of the data held, or to restrict the processing of your data, subject to applicable legislations. You may exercise these rights by sending us a written request by email or letter to the following address,
Postal:Riake Resort & Villa -515 Sainte Marie Madagascar
Please include your full name, address and telephone number when sending your request, in case we need to contact you to obtain any additional information. For the purpose of confidentiality and protection of your data, we will also require a proof of identity (such as an ID card or passport) before we act on your request.
Where you make more than one request in quick succession, we may respond to your subsequent request by referring to our earlier response and only identifying any items that have changed materially. In some cases we may also request an administrative fee to cover the cost of access.
All requests will receive a response as swiftly as possible and in accordance with applicable law.